Terms and conditions

Rights and Responsibilities

Patients It is your right.

1- To receive health care in respectable way, at anytime and under all circumstances.
2- To receive all necessary information in a clear and easy way about his condition, the predictable complications and the treatment plan in the language that he can understand before giving the consent to start treatment.
3- To know the names, qualification, and the specialties of their care givers.
4- To receive detailed explanation about his payment and the right to review all the invoices.
5- To know the policy of the health care facility regarding the payment and to know before starting the treatment the predictable amount that he should pay.
6- To receive all information in his file unless this information is kept confidential by the law or for medical purpose.
7- To be transferred to another physician if he isn’t satisfied with the care provided.
8- To receive the health needed and the necessary treatment to resolve the pain.
9- To accept or refuse medication medical procedures or operations after having detailed explanation about his condition and the consequences of refusing treatment.
10- To have all clinical records kept fully updated and relevant information fully documented and confidential.
11- To complain, acknowledge within two working days about the actions that has been taken regarding his complain and he should be provided with a written response within 28 days after full investigation are done.

It is your responsibility
1- To provide all personal and family health information needed to provide you
with appropriate care.
2- To participate to the best of your ability in making decisions about your medical treatment, to follow instructions and comply with the agreed upon plan of care.
3- To accept the consequences of not following the care recommendations from the provider or not following the plan of care.
4- To inform your physician or other care provider if you have to transfer to another physician, caregiver or facility.
5- To show respect and consideration of other receiving and providing care.
6- To observe facility policies and procedures including those regarding smoking noise, number of visitors and visiting hours, and use of mobile pl ones.